Duke Energy: “We are here to help”

Duke Energy: “We are here to help”
 
A message from Mike Callahan, Duke Energy’s South Carolina president:
 
As Duke Energy gradually resumes standard billing and payment practices in South Carolina, our goal is to work with every customer in need to ensure they have the opportunity to enroll in a payment plan that meets their specific situation, and that they have an opportunity to connect with local assistance agencies and funds. 
 
Beginning Oct. 1, customers behind on their bills will receive notices about their past-due balances. However, the earliest possible date their electric service could be disconnected is Oct. 12. Disconnecting a customer’s service is the very last step in a lengthy process, and it’s a step we want to avoid altogether.
That’s why we are giving all customers who need more time to pay the opportunity to establish an extended payment plan to catch up any balance that built up during the disconnection suspension. No customer on a payment plan who is current on that arrangement will be disconnected.   
If you are facing financial hardship, we are here to help. Our team is prepared to support customers through these challenging times and provide manageable solutions so customers can keep their lights on. We can be reached at the following numbers:
 

• Duke Energy Carolinas: 1.800.777.9898
• Duke Energy Progress: 1.800.452.2777

We also encourage customers to consider using the online self-service options to avoid longer wait times.
We recognize the financial impacts from this pandemic for some are far from over. If you or someone you love needs help managing your Duke Energy bill, please give us a call.