Important Message From The Citizens Bank

As concerns remain and grow, The Citizens Bank continues to monitor developments regarding Coronavirus (COVID-19). We have a pandemic plan in place and are currently taking steps to avoid potential disruption to our customers. We are implementing steps to safeguard the health and safety of our teams, customers, and communities while ensuring the delivery of important financial services such as money and credit availability. We are reviewing information from the Centers for Disease Control & Prevention (CDC) and South Carolina Department of Health and Environmental Control (SC DHEC) daily.

1. To help support community health management efforts, we are temporarily suspending lobby access at all branches – drive thru service will remain open.
2. If you need to meet with a banker for a loan, new account request, or to access to your safe deposit box, please call your local branch as we are handling those requests by appointment only. Our priority is to ensure great customer service that our customers have come to know. 
3. All locations are enhancing cleaning and sanitary practices to help mitigate the potential spread of the virus.
4. Continue to check back for additional updates or follow us on Twitter, LinkedIn or Facebook.

It is important to know that even though we are temporarily suspending lobby access, we are working hard to ensure we meet the financial needs of our customers. As a community bank, we care about our customers and local businesses and will be available to help, just call or email our team!
Access to Services:
We have multiple ways to access your money without even walking into a branch:

• NetTeller - Online Banking Portal: you can view balances, transfer between accounts, make payments, access BillPay, manage your debit card (report stolen card), etc.
• TCB 2Go – Mobile App: you can view balances, transfer between accounts, make payments, access BillPay, manage your debit card (report stolen card) and remotely deposit checks.
• iTalk – Phone Banking: 888-960-BANK - You can receive your balance, history, transfer funds, make payments, manage your debit card, stop payments, etc.
• Text Banking: you can receive text with history and balance.
• ATMs: You can use our ATM network, many with deposit taking capabilities.
• For Guides or additional help, please visit:  https://www.thecitizensbank.cc/resources/how-to-guides

Avoid COVID-19 Scams (from FTC.GOV):
Here are some tips to help you keep the scammers at bay:

• Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.
• Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
• Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores.
• Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.